Ronald
McDonald loses his smile
Since its creation in 1940, McDonald’s has been
growing until becoming one of the biggest companies of the world. But as every
product, has an industry life cycle, and it seems that the brand image of
McDonald’s is starting to decline. The benefits are a 15% lower regarding the
last year and its competitors are catching more and more customers throughout
the USA.
To face this situation, McDonald’s focused on
international market and tried catching middle class customers in developing
countries such as Brazil and China. But actually, the problem of McDonald’s is more
complex than this. What it really happens is that the brand image of this
company is not enough competitive as it used to be.
McDonald’s means cheap food, however, the new
competitors are more attractive to young people who prefer to pay a little more
for a better quality product which can also customize as they want to.
McDonald's included chicken sandwiches, salads and
fruit in its meal, but the image of the company is built around the burger and
fries, which is really difficult to change it.
If the cheap food industry is saturated in developed countries as the
market tendencies seem to indicate, what should McDonald’s do?
This is not a problem of sales, intermediaries or price. The problem is
about the product and how the brand image is located in mind’s customer.
In order to figure out this problem we suggest creating new products.
But we are not talking about salads and fruit. Since the brand image of
McDonald’s is too strong to change, we believe they should still making
hamburgers but with a high quality. In this way the brand will still being
related to the same product with only one difference: the quality would be
better. Moreover, we believe that publicity will play an important role to
change the mind’s customers.
Summing up, McDonald’s has to face with a new competitive environment
with an old brand image that is not efficient any more. In order to be
competitive we think they should invest in creating products with more quality
but trying not to increase the price so much.